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www.aleacasinos.com is a site operated by London Clubs International Limited ("We"). We are registered in England and Wales under company number 02862479 and have our registered office at 55 Baker Street, London W1U 8EW.
Our registered office is our main trading address. Our VAT number is
GB 234 6405 77.
We are regulated by the Gambling Commission.
We are a limited company.
Any persons conducting cash transactions equivalent to ** €2,000 (Euros) or over on the gaming floor or at the cash desk are advised that we are legally obliged to verify their identity, which may include checks using an independent ID/ fraud prevention agency, before completion of the transaction and before further transactions are permitted. ** A member of gaming staff will be happy to advise you of the current GBP £ exchange rate should you require assistance.
If we have not correctly verified your identity beforehand you are strongly advised to bring a valid form of identification with you, e.g. passport, photo driving licence. We may also check your identity with an independent identity/fraud prevention agency as part of the verification and customer due diligence process.
Please note that you must be over 18 years of age to visit the casino. If you appear to be under the age of 21 you are likely to be challenged by a member of staff to prove your age.If you have previously produced ID which no longer meets the legal requirements, you will be helped by a member of staff to verify your identity.
Suitable forms of identification are shown below:Any government issued form of photo ID such as a valid passport, a valid photo card driving licence, or a valid National Identity Card (non-UK Nationals only), or alternatively if you cannot provide one of these we may be able to accept a government issued document without a photograph provided it is supported by a second item of official form of correspondence containing your name and address and/or date of birth such as a utility bill or bank statement (but not any that are printed from the internet and not more than three months old). Please note that we do not accept mobile phone statements of any sort.
Please note that we are not able to accept credit or debit cards as a form of identification on their own although we can accept these when they are accompanied with another form of identification which staff will be happy to advise you of.
Reception staff will be happy to advise you of suitable forms of ID if the above guidelines are unclear.
Management reserves the right to permit entry or refuse admission. Please note that all of our premises are covered by CCTV to ensure that our customers and staff can continue to enjoy our facilities and work in a safe environment.
We hope these arrangements make enjoying our casino even easier for you.
Sometimes we may have to ask you for more information about yourself and the source of funds you use to game with us. You may be unhappy about this and, although all information you give us is treated in the strictest confidence, you may feel it is an invasion of your privacy, and we understand your feelings.
Sometimes we have to ask for more information about you to ensure that we comply with the law. It’s as simple as that – a legal requirement. The kinds of questions we ask aren’t particular to you or to Caesars Entertainment UK; you can expect similar questions wherever you choose to play regularly. A leaflet explaining the reasons why we may need to ask for more information is available on request at any of our UK casinos.
Just like any bank or financial institution, UK casinos are required by law to be satisfied about the source of their customers’ funds. It doesn’t matter whether you use cash, cards or cheques to pay for your gaming in a casino, the rules still apply. So, if we ask for information, it doesn’t mean that we have any suspicion about you as an individual, because the same rules apply to everybody.
But it’s not all about the law. If we’re asking you for more information it’s likely that you are a regular and valued customer. If we get to know you better by learning more about you we can give you the best possible service and experience every time you visit.
When you first join us or sign-up for our Total Rewards loyalty scheme, we will ask you to provide some form of identification. This can be a passport, drivers licence or some other recognised, government issued document with a photograph.
We’ll only ask for more information about you if you become a more frequent player, or if you play with larger amounts. For example, we may ask you about your occupation or the source of your funds. If you can give us a business card or company details that will usually be enough.
Occasionally we may ask for additional information or documents to verify what you have told us. Please don’t be offended if we ask for this further information. We’re not asking because we don’t trust you; we’re asking because we have to. The law requires us to record the information.
Yes, your personal information is secure – and respected. All information you give us is treated in the strictest confidence and used only to meet our legal obligations. Caesars Entertainment UK complies strictly with the requirements of Data Protection legislation.
We hope we’ve put to rest any concerns you may have about sharing information with us and reassured you about the reasons. If you still feel that you don’t want to provide the information we need, then, by law, we may have no choice but to stop you gaming with us.
The materials made available in this site, including materials in linked sites directly or indirectly accessible from this site, are provided "as is" without warranties of any kind, either express or implied, including but not limited to all implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the materials will be error free, nor free of viruses, defamatory, offensive, or other harmful matter. You assume the entire cost of any necessary service, repair, or correction. This site may also include publications with technical inaccuracies or typographical errors that will be corrected as they are discovered by us at our sole discretion. In addition, from time to time changes are made to the information contained in the printed versions of such publications. These corrections and changes may be incorporated into this site at an earlier or later date.
The materials that can be accessed from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third party product or service by name does not constitute or imply its endorsement by us, and you assume all risk with respect to its use.
Under no circumstances shall we, nor our affiliates, staff, agents or suppliers, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party.
You agree to use this site for lawful purposes only.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You may not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. You shall not copy, use, modify, transmit, distribute, reverse engineer, or in anyway exploit copyrighted or proprietary materials available in this site, except as expressly permitted by the respective owner(s) thereof. Use of any software available for downloading from the site is governed by the terms of the applicable license agreement accompanying or included with the software. All trademarks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use thereof is strictly prohibited.
You agree to defend, indemnify, and hold us and our affiliates harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site.
Registering your Account.
We’re sorry you are having an issue but hopefully we can get you sorted right now.
Here are some solutions that might help, please try the following:
Try to sign in with your Total Rewards membership number instead of your email address. If this gives you access please check the email address we hold for you in the preference section.
Reset your password – simply click on "Forgotten Password?" and follow the next steps.Forgotten password?
To register we need a valid email address on our system. If you haven’t provided an email address, next time you visit your local casino please update your details with Reception. This also applies if your email address has changed.
If these fixes above don’t help contact Customer Support.