If you’re a first time visitor to Alea Nottingham we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.
Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please feel free to contact us and we will do our best to help.
No, entry to the casino is free. However, to join the Met Card programme, which rewards you for your play, you need to bring ID (driving licence photo card or passport) with you when you visit and our friendly reception staff will sign you up then and there. Joining The Met Card is also free.
You must be 18 years of age or over to enter the casino. This applies to all the casino's facilities, including the restaurants. You will be challenged if you are lucky enough to look 21 or under.
If you look under 21 then you will be required to show ID. You may also be asked to show ID when buying in or cashing out winnings or when signing up to our The Met Card loyalty programme.
A: We want you to feel comfortable and ready to enjoy your visit to the Alea Nottingham so we recommend a smart casual dress code.
A: No jackets are not required. And even jeans and trainers are ok as long as they look neat and presentable.
Please note the car park is strictly for Met Card holders. Guests are welcome to park there, provided they put in their details of their car registration and Met Card number at the Cash desk when they arrive.
If the car park is full, alternative parking facilities are available at the Crowne Plaza hotel to the sum of £4. Guests found to be double parking, blocking or parking outside a marked space will be fined £100.
Yes our casino has wheelchair access and disabled toilets.
For any specific assistance, please call us on 0115 872 0600 so we can discuss how to best support your needs.
A: We are open 24 hours hours a day, 7 days a week.
A: We offer Blackjack, Three Card Poker and American Roulette. We also offer electronic games such as Electronic Roulette and state of the art Slot Machines. For more information about Poker, visit our Poker Room section.
A: Seven nights a week. For more information email: or call us on .
A: UK casinos are highly regulated to ensure that they offer safe environments for customers to have fun and enjoy gaming.In order to comply with these regulations, we sometimes have to ask customers for additional information – this generally applies to customers who game with us at higher levels. For more information, please visit our we have to ask page.
We have two fantastic restaurants offering various menus and three bars fully stocked with wines, beers and spirits, plus an extensive cocktail menu..
The Met Card is our loyalty programme. Once signed up, you will earn Reward Points every time you play, eat or drink at one of our venues and you will receive 10% off when buying food and drinks at the bar. The more you earn, the greater your Tier status and benefits, and you’ll get more return on your play than with any other casino group.
A: No, signing up to The Met Card is free and is quick and easy. Simply sign up by clicking Join or by visiting Reception. You can then create an online password that allows you to access your online account where you can view your Reward Points balance, tier status and offers.
A: Your Met Card will remain valid. However, you need to have visited a casino within the last six months to keep your Reward Points balance, otherwise your balance expires.
A: Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.
A: Every time you play Slots, Electronic games and table games you earn Reward Points. These can be used for food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Met Card section. You can also browse our Rewards catalogue in Reception at the Empire.
A: If you provide us with your email address and mobile number, we’ll keep you up to date with all our great offers and promotions as well as a free drink on your first visit.
Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please visit our function space section on the website or call us to speak to one of the events team.
Yes, please contact our Events Team through our contact form or call us .
Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call us.
We are committed to creating a culture of Safer Gambling within our casinos. We have appointed Safer Gambling Ambassadors across all our sites, in order to protect young and vulnerable people from being exploited by gambling, prevent underage gambling and increase support for the treatment of gambling harm.
