Any question answered

If you’re a first time visitor to Alea Nottingham we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.

Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please feel free to contact us and we will do our best to help.

DO I HAVE TO APPLY FOR CASINO MEMBERSHIP?

No, entry to the casino is free. However, to join the Caesars Rewards programme, which rewards you for your play, you need to bring ID (driving licence photo card or passport) with you when you visit and our friendly reception staff will sign you up then and there. Joining Caesars Rewards is also free.

HOW OLD DO I HAVE TO BE TO ENTER THE CASINO?

You must be 18 years of age or over to enter the casino. This applies to all the casino's facilities, including the restaurants. You will be challenged if you are lucky enough to look 21 or under.

DO I NEED ID?

If you look under 21 then you will be required to show ID. You may also be asked to show ID when buying in or cashing out winnings or when signing up to our Caesars Rewards loyalty programme.

WHAT’S THE DRESS CODE?

A: We want you to feel comfortable and ready to enjoy your visit to the Alea Nottingham so we recommend a smart casual dress code.


DO I HAVE TO WEAR A JACKET?

A: No jackets are not required. And even jeans and trainers are ok as long as they look neat and presentable.

DO YOU HAVE CAR PARKING FACILITIES?

Please note the car park is strictly for Caesars Rewards loyalty card holders. Guests are welcome to park there, provided they put in their details of their car registration and Caesars Rewards number at the Cash desk when they arrive.

If the car park is full, alternative parking facilities are available at the Crowne Plaza hotel to the sum of £4. Guests found to be double parking, blocking or parking outside a marked space will be fined £100.


DO YOU HAVE WHEELCHAIR ACCESS TO THE CASINO?

Yes our casino has wheelchair access and disabled toilets.

For any specific assistance, please call us on 0115 872 0600 so we can discuss how to best support your needs.

WHAT ARE YOUR OPENING HOURS?


We are now open from 10am until 10pm daily.

Live gaming is available from noon.

WHAT GAMING FACILITIES DO YOU HAVE?

A: We offer Blackjack, Three Card Poker and American Roulette. We also offer electronic games such as Electronic Roulette and state of the art Slot Machines. For more information about Poker and tournaments, visit our Poker Room section.

WHEN IS POKER AVAILABLE?

A: Seven nights a week. For more information email: or call us on .

WHY DO YOU HAVE TO VERIFY MY IDENTITY WHEN YOU REACH A CERTAIN LEVEL OF CASH-IN OR CASH OUT IN THE CASINO?

A: UK casinos are highly regulated to ensure that they offer safe environments for customers to have fun and enjoy gaming.In order to comply with these regulations, we sometimes have to ask customers for additional information – this generally applies to customers who game with us at higher levels. For more information, please visit our we have to ask page.

IF I DON'T WANT TO GAME, WHAT ELSE CAN I DO?

We have two fantastic restaurants offering various menus and three bars fully stocked with wines, beers and spirits, plus an extensive cocktail menu..

I’VE HEARD CAESARS REWARDS MENTIONED. WHAT ARE THEY?

A: Caesars Rewards is Caesars Entertainment’s loyalty programme. Once signed up, you earn Reward Credits every time you play, eat or drink at one of our venues. The more you earn, the greater your Tier status and benefits. You’ll get more return on your play than with any other casino group. We’ll even give you a free drink when you sign up and gaming offers for subsequent visits.

DOES IT COST ANYTHING TO JOIN CAESARS REWARDS?

A: No, signing up to Caesars Rewards is free and is quick and easy. Simply sign up by clicking Join or by visiting Reception. You can then create an online password that allows you to access your online account where you can view your Reward Credits balance, tier status and offers.

DOES MY CAESARS REWARDS CARD ENTITLE ME TO VISIT ANY OTHER CAESARS ENTERTAINMENT CASINOS?

A: Yes, you can use your Caesars Rewards card at all Caesars Entertainment casinos nationwide (except for Playboy Club London, which is a private members’ club).

I HAVE NOT VISITED THE CASINO FOR A WHILE. IS MY CAESARS REWARDS CARD STILL VALID?

A: Your Caesars Rewards card will remain valid. However, you need to have visited a casino within the last six months to keep your Reward Credits balance, otherwise your balance expires.

I’VE LOST MY CAESARS REWARDS CARD. CAN I STILL ENTER THE CASINO?

A: Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.

WHAT DOES MY CAESARS REWARDS CARD ENTITLE ME TO?

A: Every time you play Slots, Electronic games and table games you earn Reward Credits. These can be used for food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Caesars Rewards section. You can also browse our Rewards catalogue in Reception at the Empire.

DO YOU REQUIRE ANY OTHER INFORMATION?

A: If you provide us with your email address and mobile number, we’ll keep you up to date with all our great offers and promotions as well as a free drink on your first visit.

I WANT SOME MORE INFORMATION, WHO DO I NEED TO SPEAK TO?

You can contact the team that you would like to speak to through our contact form.


Or you can write to us at:

The Marketing Department
Alea Nottingham
108 Upper Parliament Street
Nottingham
NG1 6LF

DO YOU HAVE ANY PRIVATE EVENTS FACILITIES?

Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please visit our function space section on the website or call us to speak to one of the events team.

I HAVE A GROUP OF 20 PEOPLE WANTING DINNER AND DRINKS, FOLLOWED BY GAMING. CAN I RESERVE A SPACE FOR THE GROUP?

Yes, please contact our Events Team through our contact form or call us .

CAN I BRING A PARTY TO THE CASINO AND HAVE GAMING LESSONS INCLUDED?

Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call us.


0115 872 0600 infonottingham@aleacasinos.com NG1 6LF

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